Order processing is a core value-adding process in many companies – yet often characterized by manual work, media breaks, and complex dependencies. With the implementation of SAP S/4HANA and the integration of Artificial Intelligence, new opportunities arise to drive efficiency: from automated data capture and intelligent workflows to predictive analytics for intra- and cross-company processes. This talk will highlight how organizations can modernize their order-to-cash processes with AI, which organizational changes are required, and how efficiency gains can be measured. In this session you will learn:

• how AI can be embedded into SAP order processing (e.g., S/4HANA, Intelligent Technologies)
• which use cases deliver measurable efficiency and quality improvements in intra- and cross-company processes
• how to combine standardization and automation with the flexibility required for customer needs
• which organizational enablers are critical for successful AI implementation

• Which specific steps in order processing are most suitable for AI implementation?
• How does the combination of SAP S/4HANA and AI change the role of employees in order processing?
• What risks arise in cross-company processes (e.g., data quality, interfaces, compliance)?
• How can efficiency gains from AI be measured and demonstrated in practice?
• What steps are required to scale from pilot projects to enterprise-wide adoption?

Die Moderatoren präsentieren die Ergebnisse der World Café Round Tables und es werden alle wichtigsten Fragen, Herausforderungen und Lösungen diskutiert, welche sich aus dem Event ergeben haben.